Privacy Policy

Privacy Policy for Viva Radio

1. Introduction Viva Radio is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Information we collect We may collect the following types of personal information:

• Contact information, such as your name, email address, postal address, and phone number;
• Location information, such as your city or country;
• Device information, such as your IP address, browser type, and operating system;
• Usage information, such as your activity on our website or mobile app;
• Marketing preferences, such as whether you have subscribed to our newsletter.

3. Use of information We use your personal information for the following purposes:

• To provide and improve our services;
• To communicate with you about our services, promotions, and events;
• To analyze and understand how our services are being used;
• To comply with legal and regulatory requirements.

4. Legal basis for processing We process your personal information on the following legal bases:

• Consent: when you have given us your explicit consent to process your personal information;
• Contract: when we need to process your personal information to perform a contract with you;
• Legitimate interests: when we have a legitimate interest in processing your personal information, such as to improve our services or prevent fraud.

5. Cookies We use cookies and similar technologies to enhance your experience on our website and to analyze how our website is being used. You can manage your cookie preferences in your browser settings.

6. Sharing of information We may share your personal information with the following categories of third parties:

• Service providers who help us to provide and improve our services;
• Legal or regulatory authorities when required by law or to protect our rights and property;
• Affiliates or subsidiaries of Viva Radio for the purposes of business operations.

7. International transfers We may transfer your personal information to third parties located outside of the UK or the European Economic Area (EEA) for the purposes stated in this Privacy Policy. We will ensure that such transfers comply with applicable laws and regulations, including by implementing appropriate safeguards.

8. Security We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or destruction.

9. Your rights You have the following rights with respect to your personal information:

• Right of access: to obtain a copy of your personal information;
• Right of rectification: to correct any inaccurate or incomplete personal information;
• Right of erasure: to request the deletion of your personal information;
• Right of objection: to object to the processing of your personal information;
• Right of portability: to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at privacy@vivaradio.com. We may require you to provide proof of your identity before we can respond to your request.

10. Complaints If you have a complaint about how we handle your personal information, please contact us at privacy@vivaradio.com. If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

11. Changes to this policy We may update this Privacy Policy from time to time. We will notify you of any material changes by email or by posting a notice on our website